1. Cancellations
You may cancel your Opintell subscription at any time. When you cancel, your subscription will remain active until the end of your current billing cycle (monthly or annual). Once the current cycle ends, your account will be downgraded to the Free tier, and you will not be charged again. We do not prorate cancellations for the remaining time in a billing cycle.
2. Refunds
We stand behind the quality of the Opintell platform. If you are not satisfied with your purchase, we offer a 14-day money-back guarantee for all new subscriptions.
- Monthly Plans: You may request a full refund within the first 14 days of your initial purchase.
- Annual Plans: You may request a full refund within the first 14 days of your initial purchase.
- Renewals: We do not offer refunds for automatic subscription renewals. We provide notification prior to annual renewals to allow you to cancel before the charge occurs.
Refunds are not granted for usage-based overages (such as excess API calls or document processing limits) once the resources have been consumed by your organization.
3. Refund Processing
Approved refunds are processed immediately on our end. However, depending on your bank and our payment processor (Razorpay), it may take 5-7 business days for the funds to reflect in your original payment method. Refunds are strictly issued to the original card or payment method used for the purchase.
4. Contact Us
To request a refund or cancel your subscription, please do so from your billing dashboard or contact our support team directly.
Email: admin@opintell.com